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REFUND & CANCELLATION POLICY

PLATINUM CUTTING SOFTWARE

Last Updated: May 31, 2026

Thank you for choosing Platinum Cutting Software. Please read this policy carefully before making a purchase.

1. TRY BEFORE YOU BUY (DEMO PERIOD)

We operate on a "try-before-you-buy" model. We provide a fully functional 30-day free demo license that allows you to:

  • Test all features of the software;
  • Verify compatibility with your specific hardware (plotter/cutter);
  • Ensure the software meets your business requirements.

By purchasing a subscription, you acknowledge that you have already tested the software during the demo period and are satisfied with its performance and compatibility.

2. NO REFUNDS ON SUBSCRIPTIONS

Because you have had the opportunity to evaluate the software prior to purchase, and because the software is a digital product where access is granted immediately upon payment, all payments are non-refundable.

We do not provide refunds or credits for:

  • "Change of mind" after the purchase;
  • Hardware incompatibility issues (these should be identified during the demo phase);
  • Partial months of service (if you cancel mid-month);
  • Unused portions of an annual subscription.

3. CANCELLATION POLICY

3.1 Cancelling Your Subscription

You strictly control your subscription. You can cancel your recurring subscription at any time to prevent future charges.

To cancel, please use the link provided in your purchase confirmation email or contact our support team at info@platinumcut.com.

3.2 Effect of Cancellation

If you cancel, your license will remain active until the end of the current paid billing cycle. Once the period expires, the software will automatically deactivate. No further charges will be made to your card.

4. EXCEPTIONS

We may grant a refund in the sole discretion of our support team only under the following specific circumstances:

  • Technical Billing Errors: If you were double-charged for the same invoice due to a system error.
  • Fraud: If the purchase was made without your authorization (documentation may be required).

5. EU CONSUMER RIGHTS (Digital Content)

If you are a consumer based in the European Union, you typically have a 14-day right of withdrawal. However, by purchasing this digital content (software license) and requesting immediate access, you expressly waive your right of withdrawal once the digital license key has been delivered or activated.

6. CONTACT US

If you have questions regarding this policy, please contact us prior to purchasing:

Platinum Window Films (SFK Nordic AB)
Bultgatan 13 B
442 40 Kungälv, Sweden
Email: info@platinumcut.com

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Modern cutting software for efficient template cutting with access to over 350,000 window tint and PPF templates. Revolutionizing the automotive installation industry.

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